Management Operating System

Make results happen.
Don't let them occur.

MOSS-E gives operations managers the visibility and tools to align resources with workloads, hit service levels, and drive sustainable performance—every day.

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MOSS-E app workload and resource view

Trusted by operations teams

Back office Claims Customer service Administration

Everything you need to run operations

A single platform for workload, resource, performance, and service management.

MOSS-E analytics and dashboards

Workload & Resource Tracking

See workload distribution across teams and individuals. Monitor core, non-core, and away hours. Align resources to demand.

Performance Metrics

Efficiency, productivity, and utilization—defined the WMS way. Spot variances, identify bottlenecks, and drive improvement.

Turnaround & Service Levels

Track TAT by product, aging items, and completion rates. Meet SLAs and reduce backlog with clear visibility.

Calls Analytics

Call volume, ASA, AHT, and service level in one place. See performance by performer and time of day.

Daily Snapshot

One-page executive report: productivity, calls, aging, service, TAT. Delivered via HTML email for instant viewing.

Plan & Forecast

Capacity planning, resource requirement plans, peaks and troughs. Forecast daily, weekly, quarterly.

Built on proven methodology

MOSS-E implements the Work Management System (WMS)—a daily measurement and operating system used by leading operations teams.

What you get

  • ✓ Increase productivity and reduce unit processing costs
  • ✓ Consistently achieve service level agreements
  • ✓ Better understanding of team workloads and performance
  • ✓ Align resources to workloads effectively
  • ✓ Standardised tools for managing and reporting performance
  • ✓ Make it sustainable—not a one-off initiative
MOSS-E Daily Snapshot report

"Results are 20% tools and 80% behaviour. MOSS-E gives you the tools. Your teams bring the behaviour."

— WMS philosophy at the heart of MOSS-E

Simple to adopt

Connect your data. Get visibility. Start improving.

MOSS-E data upload and workflow
1

Connect data

Upload transaction, volume, and resource data via CSV. Works with PostgreSQL. Flexible and secure.

2

See the picture

Dashboards, reports, and the Daily Snapshot give you a clear view of workload, performance, and service.

3

Act and improve

Use insights to rebalance resources, fix bottlenecks, and hit targets. Track progress over time.

Ready to transform your operations?

Get a demo or start a conversation. We'll show you how MOSS-E fits your team.